• DEX has developed solutions that provide screening / testing capabilities for programs. Years of experience, has shown us that a significant percentage of products returned for repair or credit are not defective. A Go/No Go test separates the ‘good product’ from the product that is in need of repair and rapidly returns that product to finished goods or salable inventory. When product is received at the DEX facility, a go/ no go test to be performed prior to any type of repair.
• During this testing period, technicians look for units that have obvious customer induced damage (CID), i.e., water damage, that can be immediately moved to scrap or teardown without further action performed. This type of product testing reduces repair costs.
• Screening / Testing Procedures are different depending upon the product type, i.e., laptop testing is different from LCD testing. DEX has a staff of engineers that produce testing and repair procedures that are available to all technicians on the repair line. DEX develops clear, concise procedures that are repeatable ensuring that the personnel perform the sorting, testing and repair functions accurately.
Product Identification
• As product enters the DEX facility, a small bar code label is affixed to the product – the unit’s serial number can also be used. This label and associated product data, such as serial number and product comments (good/bad), is entered into DEX’s system. This label enables the tracking of product through the DEX facility, including all steps taken to repair product and data from QA checks.
• At each station, the bar code label is scanned, with information transmitted to and maintained in DEX’s system.
Quality Audit
• Upon completion of product repair, the product undergoes testing in an environment that closely emulates the operating environment. Upon completion of testing, QA is then performed to ensure that the product operates at manufacturer’s operating standards.
• One of the core competencies at DEX is in the area of our world-class technical repair skills, coupled with high volume returns management capabilities and a significant infrastructure of people, processes and facilities dedicated to providing cost efficient solutions. DEX’s roots are based in the repair of high-tech equipment. Over three decades ago, DEX was founded with the premise that the high-tech equipment repair could be accomplished faster and better with a staff of engineers that produce procedures to assist technicians in the repair cycle.

Trisha Ito